Announcements

Zairyo Goes East: New Collection Point

"We’re proud to announce the launch of Zairyo 2.0, our second pick-up location in the East at Katong. Whilst there is no shopping, browsing or entry there, we believe that this collection point would make it easier for some of our customers. You can now choose to pick up from either our HQ at Yishun or Zairyo Goes East at Checkout. (NOTE: Zairyo Goes East will only open for collections from 12 July 2021) Please make sure to select the correct pick-up location as we are... Read more...

New Launch Promo: Tarami Jellies Kawabata Marinated Fish

"Take 10% off ANY 3 Tarami Jellies from 8 July 8PM to 17 July 11:59PM. While stocks last. No code needed, just add to cart! <a href="https://www.zairyo.com.sg/products/products/shop&sort=p.date_added-DESC">SHOP ALL NEW</a> <img alt="Retro Pastel Search Bar Instagram Post _1_" class="img-responsive " src="image/catalog/articles/Retro Pastel Search Bar Instagram Post _1_.jpg" style="width: 500px; height: 500px;" /> Take 10% off ANY 3 Kawabata Marinated Fishes from 8 July 8PM to 17 July 11:59PM. While stocks last. No code needed, just add to cart! <a href="https://www.zairyo.com.sg/products/products/shop&sort=p.date_added-DESC">SHOP ALL NEW</a>" Read more...

Zairyo's Wagyu Angbao

"We're stoked to present our very own <a href="https://www.zairyo.com.sg/shop/zairyo-wagyu-angbao">in-house design Angbao in real Wagyu marbling</a> (A4, if you're wondering :p) to celebrate the year of the Ox. <img alt="Zairyo Angbao 03" class="img-responsive " src="image/catalog/product-listing03/Zairyo Angbao 03.jpg" style="width: 500px; height: 375px;" /> <img alt="Wagyu Pic 01" class="img-responsive " src="image/catalog/product-listing03/Wagyu Pic 01.jpg" style="width: 500px; height: 334px;" /> We hadn't expect the response to be overwhelming once we pushed out the teasers, and we're so glad you liked them! We had created them with the intention of sparking... Read more...

CNY 2021 Opening Delivery Schedule

"<img alt="CNY Schedule 2021" class="img-responsive " src="image/catalog/articles/CNY Schedule 2021.png" style="width: 800px; height: 800px;" /> Please note that we will be opened on CNY Eve, 11 Feb, from 10AM to 2PM for COLLECTION only. We do not accept any walk-in purchases, so please place your order prior to collection. Also, there will be NO DELIVERY on CNY Eve. " Read more...

We are on GrabMart!

"We are now available on-demand <a href="https://food.grab.com/sg/en/restaurant/zairyo-japanese-gourmet-grocer-win5-islandwide-delivery-delivery/4-CZCBABXANZEYR6">via GrabMart</a>, delivering to you islandwide within the hour*! You'll be able to get anything from convenient snacks, such as our bestselling range of side dishes; eggs; meat; to gourmet ingredients, such as Caviar & Wagyu; to Uni (limited quantities every day!). Please note the following: 1. All deliveries are handled by Grab Delivery drivers, not our Zairyo crew. 2. All orders made via Grab do not qualify for Zairyo Rewards. 3. For any problems and feedback with... Read more...

Self Collections Guidelines

" Self-collection at our HQ (15 Yishun Industrial St 1) is strictly only on week days, Mondays to Fridays, from 2PM to 7.20PM only, or Saturdays 11AM to 4PM. GUIDELINES: 1. Please make your purchase online ONLY, select your collection date, collection location and come ONLY on the selected date. This is for us to track the in-and-outs of customers on a daily basis. Do not come to our warehouse earlier than the stated date and time, your order will not be available for collection. 2. We will be limiting the number of collections... Read more...

New FAQs (Covid-19 Edition)

"To help our friends managing the customer service help desk, we'll share the answers to some of your burning questions during this period. We're currently facing a high volume of orders, queries and requests at the moment and we may not be able to tend to you as quickly as we can and hope for. So we hope this will help! <img alt="FAQs 1QN" class="img-responsive " src="image/catalog/articles/FAQ Covid/FAQs 1QN.jpg" style="width: 400px; height: 400px;" /> No, we still fly in items on air cargo days closest to your delivery date. The... Read more...

COVID-19: Closed on Sundays NO Walk-Ins

"Please note that Zairyo will be closed for all walk-in purchases with immediate effect, as of 3 April 2020. We will also be closed to public on Sundays with immediate effect, until further notice. We are doing this to manage the large volume of orders. We are also suspending Walk-In Purchases at our warehouse, based on the Government's guidelines for Online Retail. You can still place your order online and pick-up on your selected date, but <a href="https://zairyo.com.sg/read/announcements/collection-guideline">please adhere to the Collection Guidelines</a>. Please note that we reserve the right... Read more...

Contactless Delivery

"It is business as usual for all of us at Zairyo as we continue to deliver fresh food supplies and your groceries. As the cases of COVID-19 increases, it is important to us to keep you and our delivery team safe. Choose Contactless Delivery To limit contact during a delivery, you can leave a note during <a href="https://zairyo.com.sg/checkout">Checkout</a> to leave your groceries at the door. <img alt="" src="https://media.giphy.com/media/jQJfF7QLFoLDT0SheL/giphy.gif" style="width: 460px; height: 480px;" /> Our delivery drivers will leave your order at the door as per your instructions,... Read more...

Pro-Tip: Add-on To an Existing Zairyo Order

"Scheduled a delivery but realized you forgot to include something else? Fret not - you can add-on items to your order! If you already have an existing order and wish to add on any items, you may do so by simply following these steps: 1. Add the item to Cart. 2. When you are done, make sure to <a href="https://www.zairyo.com.sg/login">LOG IN</a>, then click on <a href="https://zairyo.com.sg/checkout">Checkout</a>. 3. This will pop up on your screen. If not, log in to the account that placed the... Read more...

New Year's 2020 and CNY 2020 Delivery Opening Hours

"The last day of delivery before CNY is 23 Jan. We would recommend receiving your items earlier as you may need time to thaw the items. We will be opened on CNY Eve, 24 Jan, Friday, from 10AM to 2PM for any walk-in purchases. You can <a href="https://zairyo.com.sg/contact-us">find our address here</a>. Please note that we only accept Cash, PayLah! and PayNow at the warehouse. We would recommend browsing on our website and making a list prior to your visit at our warehouse. 20 Jan 2020 to 22 Jan: 10AM to... Read more...

Zairyo 2.0 Goes Live

"Thank you SO much for your patience. We know some of you were really alarmed when you couldn't access our page and we're terribly sorry if you were. Our team burned the entire New Year's Day working on the kinks. The funny thing is, everything was working well BEFORE we decided a time to go live. Which was why we had confidently put out information that we'd go live at 3PM. Then 8PM. Then... well, yeah here we are 15 hours later and that's most important!!! Our team IRL when... Read more...