If you already have an existing account with us as of 31 Dec 2019, you will need to create a new account with the same email address you've used.
Why? We are in the midst of synchronizing existing customers' past purchases to the new server, which will be taken into account for the new rewards system. This ensures that your previous spending will still be recognised and reflected once the rewards programme is fully launched.
Please note that you won't be able to view your past purchases right away. Why? We'll need you to create an account before we can peg the past purchases to your new account. This process allows us to securely match your historical data with your newly registered profile.
Please note that you won't be able to view the past orders, but the total amount spent on your past purchases will be ported over to the new website. Should you need to retrieve any old orders, please drop us an email and the team will assist you accordingly.
If you haven't placed an order before, you can create an account with any email and start clocking reward points. All new purchases made will contribute towards your rewards accumulation once the system is in place.
We'll release more details about the rewards program once we launch it officially. Not to worry, all purchases made here before the launch will still be counted for, so you won’t miss out on any benefits.
For the latest store updates, check our announcements or more about us.
Account, Delivery & Policy Information
Creating an account allows you to manage your orders, select delivery time slots, and access order updates. Zairyo operates delivery across Singapore with selectable delivery windows at checkout. Do note that delivery timing is based on routing and cannot be guaranteed to the exact minute.
For any account-related issues, order history enquiries, or support requests, customers are encouraged to reach out via email. This is especially important for retrieving past order details that are not visible on the new platform.
Frequently Asked Questions
Do I need to create a new account if I already had one before?
Yes, you will need to register a new account using the same email address to link your past purchases.
Will I lose my previous order history?
You will not be able to view past orders directly, but your total spending will still be transferred and counted towards rewards.
How long does it take for past purchases to appear?
Past purchases will only be reflected after account creation and system synchronisation is completed.