Zairyo Insider Rewards Program Terms & Conditions

Zairyo Insider is a rewards program operated by Zairyo Pte Ltd (“Zairyo” or “we” or “us”). Zairyo Insider lets you earn rewards by making qualifying purchases or redeeming amounts to offset purchases on Zairyo’s online grocery. By purchasing, redeeming or attempting to redeem the Zairyo Insider or accessing your Rewards Account you agree to the following terms and conditions (the “Terms and Conditions”).

Zairyo Insider may include a variety of reward and incentive programs, such as (i) points awarded for past purchases that may be used for discounted purchases in the future, (ii) discounts for specific groups of customers, (iii) special offers extended only to participants in Zairyo Insider.
Zairyo may add or remove any specific reward and incentive program from Zairyo Insider without notice to you. Zairyo may terminate any incentive program, or portion thereof, and cancel all previously awarded points, rewards, offers, or incentives of any kind associated with that program, in its sole and absolute discretion, and without notice or reimbursement to you.

Points are only rewarded on orders placed and processed on Zairyo Singapore ( Orders placed on other platforms do NOT qualify for any points. 

Zairyo reserves the right to exclude certain products and services from Zairyo Insider. For example, Zairyo may exclude items such as alcohol, gift cards, money orders, financial prepaid cards, fuels, fees, miscellaneous prepaid products, and taxes. Zairyo may alter its list of excluded items from time to time without notice to you.

You acknowledge that you do not own the Zairyo Insider account. We are not responsible for a lost, or stolen Zairyo Insider account, and it will not be replaced; provided, however, that if you lose your Rewards Card we may provide a new card for you to link to your Rewards Account. You are liable for any transaction in which your Zairyo Insider is used to redeem points or rewards or to use special offers, even if you did not approve it, and you will not be refunded any rewards or any special offers on the Zairyo Insider account that are used by someone else in possession of your Zairyo Insider account. Similarly, it is your responsibility to maintain the secrecy and security of your Zairyo Insider Account, and if someone accesses it using your account information to redeem rewards or offers, you will not be refunded any such rewards or discounts.

Zairyo Insider points cannot be redeemed for cash or returned for a cash refund. Zairyo is not obligated to redeem any points, discounts, offers, or other incentives awarded to your Zairyo Insider Account for cash or any cash equivalent. None of the incentives awarded to your Zairyo Insider Account constitute your property or give you any rights against Zairyo for property or cash. Zairyo Insider points cannot be used to purchase gift cards. We will not give cash advances on Zairyo Insider Points.

The Zairyo Insider, the Zairyo Insider Account, and rewards or offers made as part of the Zairyo Insider Program may not be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce.

Zairyo is a Singapore corporation, and by using a Zairyo Insider or a Zairyo Insider Account you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern these Terms and Conditions and your use of the Zairyo Insider points and the Zairyo Insider Account.

We reserve the right to close a Zairyo Insider Account or to refuse to honor or redeem a Zairyo Insider points or any incentive granted to either of the foregoing, if we believe either was fraudulently or inappropriately obtained by you or fraudulently or inappropriately redeemed by you.

Except as expressly set forth herein, you may not sell, assign or transfer the Zairyo Insider points, the Zairyo Insider Account, or any rewards or offers that you receive, or any of your rights or obligations under these Terms, whether by operation of law or otherwise.

We may sell, transfer, or assign the Zairyo Insider Program, these Terms, or your Zairyo Insider Account, in whole or in part, at any time, without notice to you. If we make such an assignment, the sole responsibility for the matters assigned, including any obligations to you, will lie with the party to which we make the assignment, and we will be released from any responsibilities or obligations.

We reserve the right to change these Terms and Conditions from time to time in our discretion and without providing notice. All Terms and Conditions are applicable to the extent permitted by law.  The Terms and Conditions will be made available via our website, and any change to the Terms and Conditions posted there will be deemed accepted by you upon your next use of your Zairyo Insider points or Zairyo Insider Account. Such changes may affect rewards or discounts already received, including the opportunity to use such rewards or discounts. Modifications to these Terms are effective immediately when posted. If you do not agree to be bound by the modified Terms, your only recourse is to cancel your membership.

You hereby grant Zairyo the right to monitor your Zairyo Insider Account activity. We have the right to take any necessary legal action based on fraud, abuse, or suspicious activity in connection with your Zairyo Insider Account or any of your activities relating to Zairyo, and you agree to cooperate with any such action or investigation. If you are engaged in such activity, you may be liable for monetary losses, including litigation and/or arbitration costs and damages.

This section shall survive the termination of your Zairyo Insider Account.


The Zairyo Insider Program is also subject to all of the other policies, terms, and conditions established by Zairyo, including the general Terms of Use, the Privacy Policy, and other policies established by Zairyo from time to time.

We reserve the right to terminate your Zairyo Insider Account at any time, or to modify or restrict your ability to use rewards or discounts, immediately and without notice. We may do so for any reason, or no reason at all, including, but not limited to: if you violate these Terms, if you do not earn or use any rewards for one or more years, if we determine that you are using your Zairyo Insider Account for resale purposes, or if you act in a manner that is inconsistent with applicable laws or regulations. If we terminate your Zairyo Insider Account, any rewards, discounts, or other offers in your Zairyo Insider Account will immediately be voided and cannot be used.

We may terminate or suspend the entire Zairyo Insider Program at any time, in our sole discretion.